Lines and Calls
Low Cost Business Line Rental
Open Telecom offers a number of traditional telecoms services (Analogue lines, ISDN2 and ISDN30) from award winning premium suppliers.
With more than 20 years in the industry, we have built strong relationships with some of the UK’s largest providers, to offer you the best and most beneficial solutions for your business.
Primary business functions – Voice, Broadband, Fax, PDQ Card Machines, Lifts or Alarms.
Calling features available – Caller Display, Call Diversion, Withheld Number, Anonomous Call Rejection, Choose to Refuse, Presentation Number and more.
Line rental from Open Telecom is provided by BT Wholesale, meaning that when you switch to us, any existing lines will remain in place – just a whole lot cheaper!
As experts in telecoms, let us perform a health check on your telephone lines and propose how we can reduce the cost of your lines, resulting in an average saving of 30% on your monthly bill.
Once set up, our electronic billing platform delivers you fully detailed call profiles (when calls are made, most expensive calls, most dialled numbers etc), showing you ways of saving further money.
Using tier 1 suppliers allows us to provide telephone lines from their network, supplying the same high quality solution, but managed by Open Telecom to ensure the best possible user experience.
With 24/7 support 365 days a year, Open Telecom is renowned for customer service from installation through to on-going account management.
As a significantly smaller organisation than the leading suppliers, Open Telecom can provide far better service levels with our dedicated technical support team.
With dedicated account managers and a UK-based customer service team, you know you’re in good hands.
For more information about how this solution could help your business, contact us today on 020 33 888 888 or email email@example.com
Why Open Telecom`s Calls and Lines?
> Industry leading UK-based customer service > Dedicated named account manager and customer services representative
> Premium partnerships with all the UK’s major carriers > Industry experts with many years’ experience
> 24-hour support from our dedicated support team > Guaranteed to cut costs while delivering a cutting-edge service
> Flexible installations and online real-time call stats > One itemised monthly billing service
A Hosted VoIP solution is fully scalable and offers complete flexibility meaning that the infrastructure will grow with your business and any changes you wish to implement are easily made through our online portal. VoIP offers economies of scale, complete flexibility, better off-site working and hundreds of value-added features.
Customers have certain expectations when calling a business regardless of the nature of their call:
- Calls should be answered or at the very least have the ability to leave a message any time of day.
- If the wrong person answers their initial call, they will be transferred to the correct person and expect music while holding.
- The ability to select which department or person their call will be connected to depending on their requirements. If there is no one available to answer their call they should be able to wait to speak to a department once a representative becomes available.
- They do not expect to get a phone that just rings unanswered or to be told to call the right person back on a different number. Calls should no longer receive an engaged or busy tone.
Expectations on telecom’s are high and calls should be managed in an efficient way. The challenge therefore is to provide a communications infrastructure which can achieve this without it breaking the bank account to do so.
You can simply choose, add or remove numbers, extensions, external routing, time profiles, call queues, IVR menus, custom prompts, music on hold, remote workers, call groups, conference call rooms and much more instantly at the click of a button.
System Features includes
- Caller ID
- Conference call
- Call diversion
- Call recording