Maintenance

Within the competitive world of business it is essential to protect your telephone system from unforeseen failures. Any systems failures have an immediate impact on your business. These issues can be an expensive problem to put right.

However what is typically not considered and is difficult to measure is the actual loss of business. The customers who couldn’t get through and placed business elsewhere.

Without maintenance agreement to support your telephone system you are exposed to parts and labour charges associated with fixing faults. Your business is unable to budget for these faults as they are unexpected. More importantly the time it takes to get an engineer working on your fault would not be covered by any Service Level Agreement – which means you could be waiting days, not hours!!

In order to protect our customers Open Telecom always insist on supplying a maintenance support agreement with any new or used telephone system we manage.

We offer 3 different maintenance contracts – All our Service Levels include 15 minutes of remote maintenance per day as standard (Subject to remote connectivity being available). This allows for simple changes to be made without the need for an invoice to be raised. Any work beyond 15 minutes will be chargeable. There is no (Service level agreement – SLA) provided for the inclusive remotes, these are carried out within the same working day.

sla1

All maintenance contracts include

  • Unlimited Technical support over the telephone.
  • Replacements of all core hardware telephone systems parts against failure.
  • All engineering time required to fix faults.
  • Engineering travelling time.

Giving You Peace of Mind

Open Telecom ensures that your telephone systems are working at their best. Whether you need on-site assistance or technical support over the phone, you can be assured that your system is fully operating.

The benefits and peace of mind provided by a maintenance agreement are priceless especially if an issue does occur.